Chinneo Store

International orders may be subject to customs duties and taxes upon arrival in your country. These charges are the customer's responsibility and are not covered by Chinneo.

Yes. We do not accept returns on sale items, gift cards, custom/personalized products, personal care goods, or hazardous materials.

Once we receive and inspect your return, we'll notify you of the approval. If approved, your refund will be processed to your original payment method within 10 business days. If 15+ business days have passed with no refund, please contact us at frank@chinneo.com.

Return shipping costs are the customer's responsibility. We recommend using a trackable shipping method to ensure your return arrives safely.

We accept returns within 14 days of receiving your item. The item must be unused, in its original packaging, and accompanied by proof of purchase. Please email us at frank@chinneo.com before sending anything back — items returned without prior approval will not be accepted.

Once your order ships, you'll receive an email with a tracking number. Please allow up to 48 hours for tracking information to update on the logistics website.

Yes! We offer free shipping on all orders over $59. For orders under $59, shipping fees are calculated at checkout based on your destination.

Delivery times vary by region. Orders to the US, Canada, and Europe typically arrive in 7–14 business days. Asia Pacific destinations take 5–10 business days, and other international locations may take 14–30 business days. All orders are processed within 1–3 business days from our Shenzhen warehouse.

We currently ship to the United States, Canada, Australia and the UK. To enquire about shipping to a different destination, please contact us.

Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

Refunds are processed within 7 days from when we receive the item(s).